E9LAB — Quality Control Automation & Sales Analytics

Problem

Without control you lose
up to 40% of revenue every month

Managers leak leads, clients leave for competitors, and the owner doesn't even see the real picture. Automatic QCS solves this in 1 day.

01

Managers don't follow the script

Without a control system you don't know what your employees are saying to clients. 70% of managers deviate from the script by week two.

02

You don't see where leads are lost

CRM shows one thing, reality tells another. Without end-to-end analytics, conversion drops and you only find out at month-end from the P&L report.

03

Manual QC eats 80% of manager's time

Call listening, chat checking, manual scoring — hours that could be spent growing the business. The QCS system does it automatically.

04

QC staff costs from RUB 500,000/month

5–10 people just listening to calls. Our system replaces them at 15% of the cost — and works 24/7, no weekends or sick days.

Flagship Products

#1 · e9kontrol

Automatic QCS — 24/7 quality monitoring

Ready-to-use system processing up to 5,000 calls per day. Speech transcription, automatic scoring on 50+ criteria, emotion and script deviation detection. Instant Telegram reports.

Speech recognition & transcription of 100% calls
Automatic manager scoring by checklists
Emotion, silence & script deviation detector
Instant alerts for critical errors

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#2 · e9prisma

End-to-end analytics — full business picture

Combines data from CRM, telephony, chats and website into a single dashboard. See the client journey from first touch to deal close. Predictive models flag where money is leaking.

Integration with Bitrix24, amoCRM, RetailCRM & more
Predictive analytics: conversion & churn forecasting
Customizable dashboards for team & leadership
Automatic client base segmentation

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All Products

Full automation of
your sales department

01 · FLAGSHIP

Automatic QCS

Sales quality control: transcription, scoring, error detector. Replaces a QC team.

AI Transcription50+ CriteriaTelegram Reports

02 · FLAGSHIP

Analytics & Statistics

End-to-end analytics with predictive models. All channels in one dashboard.

BI DashboardsForecastingAPI

03

Custom Development

Bespoke IT solutions: CRM modules, automation ecosystems for your needs.

Full-stackAPIML Models

04

Chatbots & AI Agents

Frontline automation: lead qualification, 24/7 responses, appointment booking.

TelegramWhatsAppAI Agents

05

Cloud Telephony & Dialer

Virtual PBX, predictive dialing, call recording. CRM & QCS integration.

PBXDialerWebRTCSIP

06

Integrations & Automation

Connecting any systems: WhatsApp Business API, CRM, telephony, websites.

WhatsAppCRMWebhooks

Clients

Trusted by

🏥

Vitaelignum

Call Center

🎓

CEZ prof. A.A. Tabidze

Education

💇

ADM

Beauty Salon Chain

🛒

TN Dubai

E-commerce

🤝

CocoLeads

Partner Network

🏥

Vitaelignum

Call Center

🎓

CEZ prof. A.A. Tabidze

Education

💇

ADM

Beauty Salon Chain

🛒

TN Dubai

E-commerce

🤝

CocoLeads

Partner Network

FAQ

Have doubts?
That's normal

We don't replace CRM — we enhance it with quality control and end-to-end analytics. We integrate with Bitrix24, amoCRM, RetailCRM and others. Your managers keep working as usual — the QCS system just starts listening and scoring.

Basic deployment — 1 business day. Full integration with your processes — up to 5 days. No programmers needed, no months-long projects.

Average ROI — 340% in the first year. QCS replaces 3–5 QC staff (savings from RUB 300,000/month). Analytics boosts conversion by 25–45% by identifying bottlenecks.

Yes. All servers are in Russia. TLS 1.3 encryption. 152-FZ compliant. Official contracts with legal entities and sole proprietors.

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